Refund policy

Printed for you

Every item in the Australian-Hebrew Dictionary is printed after you order it, just for you. That's why we don't accept returns or exchanges for a change of mind or a size that doesn't fit. Before ordering, have a look at the size chart on the product page: it gives the measurements of the garment itself, laid flat.

Faulty, misprinted or damaged? We'll fix it

If your item arrives faulty, with a printing mistake, damaged in transit, or it isn't what you ordered, we'll reprint it or refund it, at no cost to you.

• Email us at train2aus@gmail.com within 30 days of delivery.
• Include your order number and a photo of the problem (for damage in transit, a photo of the parcel too).
• You don't need to send the item back unless we ask.

A parcel that hasn't arrived

If your order hasn't arrived within the delivery times in our shipping policy, or its tracking hasn't moved for two weeks, write to us and we'll look into it with the courier. If it's lost, we'll reprint it or refund it.

We can't refund a parcel that was sent to an address entered incorrectly at checkout, or that was refused or left uncollected, including when import charges weren't paid. Write to us anyway, and we'll do our best to help.

Cancelling an order

Changed your mind right after ordering? Email us as soon as you can. If your item hasn't gone to print yet, we'll cancel the order and refund it in full. Once printing has started, we can't cancel it.

How refunds are paid

Refunds go back to the card or payment method you paid with. Your bank may take a few business days to show them.

Your rights under the law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits the rights you have under the consumer laws of your country.

Train2Aus (Maayan & Chen) · ABN 40 351 192 374 · train2aus@gmail.com